Driving Digital Transformation: How Delaney Mitsubishi Scaled Up With the Help of an IT Partner

## Situation

Delaney Mitsubishi, owned by Rachel and Brent, is the Mitsubishi dealer and authorised service centre for Kāpiti, located on Te Roto Drive.
In 2021 they started an ambitious program to upscale their business to full Mitsubishi dealer status, including a complete rebuild of their premises into something much bigger and much better.

Task

Had never really had an IT company before, but realised they needed to have the right IT partner to help successfully navigate all the changes and improvements needed, including:
- Implementing a business software package covering all aspects of their business.
- Roughly doubling the number of people in the business, including employing a Sales Manager for the first time.
- Operating from the old building while the new one was built behind it, and then switching across as seamlessly as possible before the old was demolished.

Rachel contacted GTB in 2019 to get a VoIP phone system and to check them out and see if they would be the right IT partner for the future project.
GTB became their IT partner.
In 2021, Delaney Mitsubishi began the much awaited project!
- GTB advised on network requirements for the new building and introduced cabling specialists to do the cabling.
- GTB advised and supplied the IT needed to support the new workflow system decided upon by Delaney’s, requiring an on-premises server.
- As the build progressed, GTB advised and provided support in time with the project, including:
- New business-grade email system (Microsoft 365) moving from a single email address to emails for different departments and key people.
- Upgrading the phone system from 2 handsets to about 8, and with a much improved, more customer-friendly call flow.
- Improved business resilience through a backup and disaster recovery plan.
- Cabled network and wifi right throughout the much larger premises.
- The ability for key people to work remotely (put into place more than once during Covid!).
- Provided new workstations for new team members as they arrived and allowed more workstations in the workshop.
- Set to work the network and wifi systems.
- Provided Internet, including extensive liaisons with Chorus to connect the new building to the Internet during the build, in tandem with keeping the Internet on in the old building.
- Helped to make the move to the new building as seamless as possible.

It’s 2023, and Delaney Mitsubishi are now in their brand-new premises, with a forecourt for displaying their shiny Mitsubishi’s in the place where the old, unattractive building used to be.
They have an extended workshop and an automotive workflow system for running the business.
Rachel and Brent say, “It’s been a big project, and we are thoroughly delighted with the outcome and proud of our team and business.”
Rachel says that the IT side of the move was near 100% smooth.
Working with GTB enables Rachel and Brent to focus on their core business, knowing all our phones and IT systems are set up and running well and meeting our needs.
Support is just a phone call away, and for any additional requirements, our first port of call will be GTB.