Kāpiti-based helpdesk · 8am to 5pm, Monday to FridayUrgent? 04 297 1040 ext 713
IT support and services · Kāpiti & Wellington · since 1999

IT support and services Kāpiti. Get the technical support you need, when you need it!

Your one-stop-shop for cloud services, business phones, websites, IT equipment, helpdesk, IT projects and advice. Get quality work from a team who care for your needs and your people.

Keeping your systems running so your team stays productive.

  • Responsive support
  • Reliable IT and phone systems
  • Strong cybersecurity
  • Clear advice
  • Prompt delivery
Excellent · 47 Google reviews
The GTB IT Solutions team outside the office at 46 Te Roto Drive, Paraparaumu
Helpdesk04 297 1040
Security built inMinimum · Standard · Better
What GTB does

Your one-stop-shop for IT services for business in New Zealand

  • Specialist IT support, infrastructure management, and technical solutions built for New Zealand businesses.
  • Solving your IT challenges and helping your team stay focused.
  • GTB will help ensure you get the right gear, set up right for your needs, with all the latest tools working reliably.
  • All delivered promptly, and with no hype.

Business-grade desktops, laptops, and servers

GTB makes it easy to get new and replacement business-grade hardware. Supplying and setting up reliable, high-quality equipment nationwide.

More detail

GTB supplies business-grade computers and equipment chosen for reliability, performance, durability, and cost-effectiveness. Consumer-grade gear may look cheaper upfront, but often ends up costing more through downtime, failures, or being unable to meet business needs. GTB focus on Windows business machines backed by solid warranties and proven NZ support.

Learn more about business-grade desktops, laptops, and servers

Networks – wired and wireless

Networks set up right the first time. With monitoring and maintenance to catch problems early.

More detail

GTB will set up your WiFi system whether it's a single room, multi-storey building, or a 40 hectare multi-building campus. Need multiple independent secured connections, fast speeds, high throughput and high reliability? No problem.

Learn more about networks – wired and wireless

Websites

Clean, fast websites at a fixed price. You keep ownership and control, from design through to hosting.

More detail

GTB guides you through an efficient process to make sure that the information you want is published, and found by the customers and partners you want.

Learn more about websites

Business phones

Modern phone systems that do more than your old PABX. Take your extension anywhere, for less than you're paying now.

More detail

Desktop handsets that can plug in anywhere on the internet and instantly be your extension. Use your cellphone or PC to make and send calls from your work "landline number" and extension.

Learn more about business phones
Successful business owners and leaders choose GTB for IT solutions and support

Here's why…

Cybersecurity protection displayed on a laptop
01

Security built in

Modern cybersecurity protection layered into everything we support and supply.

GTB provide "right-sized" protection for your business — from essential protections to full 24/7 MDR, GTB's IT Security Service delivers a stacked, risk-based approach.

The threat landscape evolves fast, so you need a protection strategy that adapts to your exposure and ability to invest.

GTB can customise for each client, building from three baseline tiers — Minimum, Standard, and Better — aligned to your business size, data sensitivity, regulatory obligations, and risk appetite.

  • Tier 1Minimum
  • Tier 2Standard
  • Tier 3Better
GTB helpdesk technician supporting a client
02

Responsive, proactive support

GTB consistently deliver one of the most responsive and "on to it" help desks anywhere.

Full support options available, from "as needed" through to fully managed.

Remote IT support wherever you travel world-wide from GTB's world-class helpdesk. Wherever you have a working internet connection, GTB techs screen-share with you to help resolve any issues.

GTB monitor, maintain and manage your systems to minimise issues that could disrupt your business.

GTB team member explaining technology in plain English
03

Clear communication

You get clear advice and guidance.

You are kept up-to-date with projects and any tricky helpdesk issues. The GTB team are all careful to speak and write plain English, not techno-babble.

When you'd like in-depth technical discussion or briefing we will keep it clear, factual, well-structured, and to-the-point.

Case studies

Local businesses, real results

Kaewa Tours stays focused on clients with reliable IT support from GTB IT SolutionsCase study

Kaewa Tours stays focused on clients with reliable IT support from GTB IT Solutions

Tom Collier is the Chief Memory Creator and owner of Kaewa Tours, welcoming visitors from overseas with personalised tours of the very best of Kāpiti…

Watch the case study

See all case studies

What GTB clients say

Why clients stay with GTB for ten years or more

Excellent · 47 Google reviews

Just a quick note from me on behalf of the Golf for Good Trust Board to thank you for the excellent service you have provided us today. The fact that you were able to send Sid around as fast as you did was brilliant, and Sid’s determination to not let the issue beat him was spectacular. We are now…

Tony LesterTrustee, Golf for Good

I’m really grateful for the fantastic IT support from every staff member at GTB. I used to try and do it all myself in the past on top of long hours consulting. No more staying up till 3 in the morning or working weekends to get updates done and then coming to work the next day! A huge relief. I…

Dr Alan ChinOwner, Avalon Medical Centre

The GTB team are so responsive and helpful. I have the utmost faith that whenever I have to contact GTB I will always be treated as if I am the only customer they have. Nothing is rushed and the information is always delivered in a way that I can understand it without having to ask for it to be…

Leona HeadOffice Manager, Public Health Association

I just wanted to say thanks very much for your and your team’s efforts in getting our new email system up and running. We were really impressed with your advice about what we needed, and then your commitment to ensuring we were on the new system ahead of our (unreasonably!) tight deadline. As…

Hamish CameronWaikanae Law

I can talk to GTB in MY language and they listen and make sense of it and say ‘we can sort that out for you’ – and then they DO sort it out for me. And when GTB asked me about how they have delivered on their core goals of ‘Quality Work’ and ‘Care for People’, and how well they deliver on the…

Sonita LouwPractice Manager, Kopata Medical Centre

I just wanted to let you know that we found the bespoke session with Sarah beneficial. As a team with guys on the go, and predominantly mobile phone based it was great for them to hear direct from Sarah on what to watch out for in their day to day. Plus, the examples helped to really lock in on…

Rachael IkurereNZ Ceilings & Interiors

Read all 74 testimonials

Resources

Keeping you informed about today's technology issues

Plain-English articles, case studies and short videos from the GTB team. Browse all resources.

Article

Why Are Computer Prices Rising in 2026 — and Should You Wait to Buy?

RAM and SSD prices are driving up computer costs in 2026. Here's why, whether it will ease, and what NZ businesses should do.

Read
Article

Your staff are the target. Here’s what NZ business owners need to know

Phishing attacks now target your staff directly — and AI makes them nearly impossible to spot. Here’s how NZ businesses can train their people to stay safe.

Read
Article

AI in your business — a plain-English guide for New Zealand business owners

A plain-English guide to AI in your business — from tools built into apps you already use, to assistants like ChatGPT, Claude and Copilot, to agentic AI.…

Read
Case study

Kaewa Tours stays focused on clients with reliable IT support from GTB IT Solutions

Tom Collier is the Chief Memory Creator and owner of Kaewa Tours, welcoming visitors from overseas with personalised tours of the very best of Kāpiti…

Watch
Article

Do You Need to Back Up Microsoft 365 Data? (Yes – Here’s Why)

Microsoft 365 keeps its platform running, not your data. Learn why NZ businesses need their own Microsoft 365 backup, and what to back up.

Read
Article

Safely implementing Microsoft 365 Copilot – a guide for Kiwi SMEs

Thinking about Microsoft 365 Copilot for your small or medium business?

Read
Article

2026 Tech Planning Checklist for NZ Business owners and managers

This guide focuses on the practical things that will affect productivity, risk, security, and cost over the next 12–18 months, for busy professional…

Read
Areas we serve

Hands-on across the lower North Island

GTB is based at Unit 4, 46 Te Roto Drive, Paraparaumu. Hands-on support across Wellington, Kāpiti, Horowhenua, Porirua and the Hutt Valley, and remote support anywhere.

Talk to GTB about your IT

Call, message or email. A GTB person replies within one business day.

Send a quick message
Call the helpdesk04 297 1040 (Wellington)06 777 6040 (Horowhenua)8am to 5pm, Monday to Friday · urgent calls ext 713